Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") constitute a legal agreement between you ("Customer", "You") and NVHCloud SAS ("NVH Shield", "We", "Us"), a French company registered under SIRET 932 966 187 00019, regarding your use of our DDoS protection and cybersecurity services.

By accessing or using NVH Shield services, you agree to be bound by these Terms and our Privacy Policy.

2. Company Information

3. Service Description

NVH Shield provides enterprise-grade DDoS protection and cybersecurity services including:

• DDoS Mitigation: Protection against distributed denial-of-service attacks
• Traffic Filtering: XDP-based kernel bypass technology for high-performance filtering
• Network Protection: Multi-carrier infrastructure with 7+ Tbps total capacity
• Security Monitoring: 24/7 threat detection and incident response
• Analytics: Real-time security dashboards and reporting

3.1 Infrastructure Partners

Our services are delivered through strategic partnerships with:

• RoyaleHosting: Primary transit provider (3+ Tbps capacity)
• HolyCloud: Secondary transit provider (4+ Tbps capacity)
• NVH Direct Infrastructure: Our proprietary 500+ Gbps filtering network

4. Service Level Agreements (SLA)

5. Customer Obligations

5.1 Acceptable Use

You agree to use our services only for lawful purposes and in compliance with:

• All applicable French and EU laws and regulations
• Industry standards and best practices
• Our Acceptable Use Policy

5.2 Prohibited Activities

You may not use our services for:

• Illegal activities, fraud, or violation of others' rights
• Distributing malware, spam, or malicious content
• Attacks against third parties or unauthorized network scanning
• Circumventing security measures or attempting service disruption
• Hosting or distributing copyrighted content without authorization

5.3 Security Responsibilities

You are responsible for:

• Maintaining secure credentials and access controls
• Promptly reporting security incidents
• Keeping your contact information current
• Implementing appropriate security measures on your infrastructure

6. Payment Terms

6.1 Billing

• Currency: All prices are in Euros (EUR) including applicable VAT
• Billing Cycle: Monthly in advance unless otherwise agreed
• Payment Methods: Credit card, bank transfer, SEPA direct debit
• Late Payments: 1.5% monthly interest on overdue amounts

6.2 Pricing Changes

We may modify pricing with 30 days written notice. Existing contracts remain at original pricing for their term.

6.3 Refunds

• 30-day money-back guarantee for new customers
• Pro-rated refunds for SLA violations exceeding guaranteed uptime
• No refunds for policy violations or account terminations

7. Data Protection and Privacy

We process your data in accordance with:

• General Data Protection Regulation (GDPR)
• French Data Protection Act (Loi Informatique et Libertés)
• Our comprehensive Privacy Policy

Traffic data is processed solely for security purposes and retained for a maximum of 30 days unless required for incident investigation or legal compliance.

8. Intellectual Property

8.1 Our IP Rights

NVH Shield retains all rights to our proprietary technology, including:

• XDP-based filtering algorithms and configurations
• Security signatures and threat intelligence databases
• Software, documentation, and service interfaces
• Trademarks, logos, and branding materials

8.2 Customer Data

You retain ownership of your data. We only process it as necessary to provide services and as outlined in our Privacy Policy.

9. Limitation of Liability

10. Service Availability

10.1 Maintenance

We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without notice when necessary to protect service integrity.

10.2 Service Changes

We reserve the right to modify or discontinue services with 30 days notice, except for material adverse changes which require 90 days notice.

11. Account Termination

11.1 Termination by Customer

You may terminate your account at any time with 30 days written notice. No refunds will be provided for prepaid periods except as required by law.

11.2 Termination by NVH Shield

We may terminate your account for:

• Material breach of these Terms
• Non-payment after 15 days notice
• Illegal activities or policy violations
• Threat to service security or other customers

11.3 Data Retention After Termination

Upon termination, we will:

• Immediately stop providing services
• Retain your data for 30 days for potential service restoration
• Permanently delete all data after the retention period (except as required by law)

12. Compliance and Legal

12.1 Regulatory Compliance

Our services comply with:

• French cybersecurity regulations (LPM - Loi de Programmation Militaire)
• EU Network and Information Security (NIS) Directive
• GDPR and French data protection laws
• Industry standards (ISO 27001, SOC 2)

12.2 Export Controls

You agree to comply with all applicable export control laws and regulations when using our services.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the courts of Paris, France.

13.2 Mediation

Before initiating legal proceedings, parties agree to attempt resolution through mediation via the Centre de Médiation et d'Arbitrage de Paris (CMAP).

14. Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, network failures, or cyber attacks not related to our services.

15. Modifications to Terms

We may update these Terms periodically. Material changes will be communicated 30 days in advance via:

• Email notification to account administrators
• Notice in your customer dashboard
• Publication on our website

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.